Fair and simple

Refund policy

Last updated 23 September 2026

We want every student to be happy with Gemala Quest. Because worksheets open straight away after payment, refunds work as follows. Try before you buy: Chapter 1 of every subject is free, and new accounts get a free trial.

Subject packages and paper sets

• Within 7 days of paying, if you have not opened any of the paid worksheets or papers you bought, you can have a full refund.
• After you have started using a purchase, it is not refundable, unless it does not work as described (see below).

Gemala Quest Subscription

• Cancel any time from Manage Subscription. You keep access until the end of the month you have paid for, and you will not be charged again.
• If you were charged for a renewal you did not mean to keep, email us within 7 days of the charge and we will refund it, as long as you have not used the site since.
• We do not give partial refunds for part of a month.

If something is wrong

If a worksheet or the game does not work as described, or you were charged twice or by mistake, tell us. We will fix it, or give a full refund of the affected item, whatever the date.

How to ask for a refund

Email [email protected] from the email address on your account. Tell us what you bought and why you would like a refund. We reply within 2 working days. Approved refunds go back to the card or wallet you paid with; banks usually take 5 to 10 working days to show them.

This policy does not affect your rights under Malaysian consumer law.